Memocept Official Website › Contact
Contact Memocept Support
Two routes, because they go to different desks. Orders and refunds go to the sales line; anything about this website goes to the editorial inbox.
For tracking, changes and refunds, call +1 (507) 448-8190 (Mon–Fri 9:00am–6:00pm ET, Sat 10:00am–2:00pm ET) or write to [email protected]. For anything about this website, write to [email protected], Mon–Fri 9:00am–5:00pm ET.
Returns go to 1 MetroTech Center, Suite 19, Brooklyn, NY 11201, with your full name, email address and order ID enclosed. The office address is 55 Prospect Street, Suite 310, Brooklyn, NY 11201. Have your order ID ready — it is in the confirmation email and it is the fastest way to be helped.
The two Memocept desks
Tracking, changes and refunds
Phone +1 (507) 448-8190
Hours Mon–Fri 9:00am–6:00pm ET, Sat 10:00am–2:00pm ET
Email [email protected]
Use this desk for: where is my parcel, I need to change an address, I want to claim the 60-day guarantee, my bonuses did not arrive, does my bottle match the lot record.
Have your order ID to hand. Refund claims start here, before anything is posted.
This website, corrections and privacy
Email [email protected]
Hours Mon–Fri 9:00am–5:00pm ET
Use this desk for: a page is wrong, a link is broken, a citation does not say what the page claims, a privacy or data request, or a press enquiry.
Corrections are made on the page itself and the review date moves forward. We do not quietly edit and pretend nothing happened.
Returns address
1 MetroTech Center, Suite 19, Brooklyn, NY 11201, USA
Enclose your full name, email address and order ID with the bottles — empty ones included. Return postage is the buyer’s cost; use a tracked service.
Contact the order desk before posting, so the return is expected.
Office address
55 Prospect Street, Suite 310, Brooklyn, NY 11201, USA
This is a correspondence address, not a shop or a collection point. Do not post returns here — they go to the MetroTech Center address above.
Memoecept — official Memocept website, Brooklyn, New York, United States.
Send the Memocept desk a message
Both forms open your email client with the message pre-filled, addressed to the right desk. Nothing you type is stored on this website.
Memocept answers that save you an email
Where is my order?
Handling is one to two business days, then about three to six for the lower 48. The tracking number is in the order email. If tracking has not moved for more than a day past that window, call +1 (507) 448-8190.
I am flushing after the capsule — is that normal?
Yes. That is the niacin, and it is harmless: a warm red flush of the face and neck, starting fifteen to thirty minutes after the dose. Take the capsule with breakfast rather than on an empty stomach and it usually settles within days. More here.
How do I claim the guarantee?
Contact the order desk first, then post the bottles to 1 MetroTech Center, Suite 19, Brooklyn, NY 11201 with your name, email and order ID. Sixty days from purchase, after thirty days of use. The full process is here.
My bonuses did not arrive.
Check the spam folder first — automated download links land there often. Then write to [email protected] with your order ID and they will be resent.
Can I take this with my medication?
That is a question for your prescriber or pharmacist, not for this desk. Nitrates, erectile dysfunction drugs, blood pressure medication, statins and diabetes medicines all have a documented reason to be raised — the list is here, and it is the right thing to show them.
Do you sell on Amazon?
No. There is no authorized marketplace listing and the guarantee does not cover bottles bought elsewhere. More on distribution here.