Guarantee and refund

Memocept 60-Day Money-Back Guarantee: 30 Days Use, 4 Steps

Medically reviewed by Dr. Patricia McKeon, Neuropsychologist

The guarantee is the safety net under every Memocept order. This page lays out the clock, the four steps, the costs you carry, and what the policy leaves out.

How long is the Memocept guarantee?

The guarantee runs for 60 days. The clock starts on the purchase date. It does not wait for the parcel. Delivery to the lower 48 usually takes about 3 to 6 business days after 1 to 2 days of handling, so a week or more of your window can pass before the box is in your hands.

That is why a simple calendar habit helps. When you order, write down the date. Count 60 days forward. Mark day 55 as your last safe day to decide. The site gives the same tip, and it notes that the most common way people lose a guarantee is by meaning to decide and then not deciding.

Why must you use it for 30 days first?

The maker asks for at least 30 days of use before a refund request. The reason is stated on the site. The reviews on record put the usual wait for any change at 3 to 4 weeks. A 14-day trial would end before most people could form a view.

A bottle is a 30-day supply at the labelled serving. So 30 days of use is about one full bottle. You do not have to finish it in a hurry. You do have to use it daily, as the label says, for a month, and then you can ask.

Note what this means for the 2-bottle pack. You will have used one bottle by day 30 and have a second one left. Both must go back, along with any empties.

What are the 4 steps to claim a Memocept refund?

1. Use it for 30 days. Take one capsule a day in the morning with water, as the label directs.
2. Contact the order desk before you post anything. Call +1 (507) 448-8190 (Mon-Fri 9:00am-6:00pm ET, Sat 10:00am-2:00pm ET) or write to [email protected]. Do not delete the order email, since it holds your order ID.
3. Post all the bottles. Send every bottle from the order, empty ones included, to 1 MetroTech Center, Suite 19, Brooklyn, NY 11201, USA. Put a note in the box that gives your full name, the email you ordered with and the order ID. Pay for tracking.
4. Wait for the refund. It is processed 3 to 5 business days after the bottles arrive. Then it takes a further 5 to 10 days to appear on the card, depending on your bank.

Do not post returns to the office address at 55 Prospect Street. The site says that address is for letters and is not a collection point.

What does a refund cost you?

Tracking is worth the few dollars. The site says the commonest reason a refund stalls is a parcel with no proof of delivery. A tracking number settles that point.

What is not covered by the guarantee?

The policy has clear edges. Knowing them now saves a bad surprise later.

• Claims made after day 60 from the purchase date.
• Bottles bought from a marketplace, a reseller or any channel other than the official website.
• Return postage, and the original shipping fee where one was charged.
• A parcel with no proof of delivery.
• Niacin flushing and the beta-alanine tingle are expected effects, so they are not damage claims. They can still be your reason to use the guarantee.

A broken seal or a damaged bottle is a different case. If the bottle arrives broken, or the safety seal under the cap is already broken, photograph it first and call the desk. That is handled as a replacement or a refund outside the usual process, and it does not require you to have used the product.

Can you cancel a Memocept order or a subscription?

There is no subscription to cancel. The payment is one time, with no rebill and no auto-ship. If you want to stop an order that has not shipped, or change an address, the order desk handles that on the same phone number. The site does not publish a cut-off time for changes, so call as early as you can.

Orders are placed through the order link on the site only. They are not taken by phone. The phone desk helps after an order exists.

What does the guarantee page not tell you?

It does not publish a refund rate, the number of claims, or how long a typical claim takes from call to card beyond the ranges above. Those figures are not published, so we do not quote them.

It also does not say the product will work. A guarantee covers money, not results. The site is clear that individual results vary and that many people report no noticeable change.

Where do these facts come from?

The guarantee terms are taken from the guarantee page and the refund policy page of this site. For why a month is a fair test for any supplement, the research digest below states how little the category has shown.

Frequently asked questions

Our view

This is a fair guarantee with honest costs. Sixty days is longer than the 3 to 4 weeks reviewers say it takes to notice anything, and the 30-day use rule is reasonable. The weak spot is the postage. You carry it, and the 2-bottle pack's shipping fee is not returned.

Our advice is simple. Put the purchase date and day 55 in your calendar. Take the capsule daily for 30 days. Decide before day 60. Keep the order email and the tracking receipt. If you do those four things, the guarantee does its job, and you can try Memocept with a clear exit.